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Morris-Cotterill: I knew it was too good to be true.

Wed, 15/01/2025 - 06:46

I found an advert for a laptop on AliExpress. The only material information I couldn't find was what operating system it would ship with. I didn't want Windows.

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The specification was good: 2024 Ultrabook Laptop AMD R7 4700U/R5 4500U Backlit Keyboard Windows 36GB DDR4 2TB Fingerprint Unlock. And it cost the princely sum of about GBP40.

I'd show you but I've just found out that the "save page.." didn't save the product info. I'll take a screenshot next time.

So, because I wanted to see what turned up, and sure any warranty would be voided because I'd have had the back off within minutes of unpacking it. Being pretty sure it wouldn't be what was advertised, I ordered it.

That was about ten days ago and as of yesterday I still hadn't shipped. AliExpress monitors shipments and as it not on its way, has cancelled the order.

So I'll never find out.

But the page advertising it disappeared several days ago, along with all the strangely similar positive reviews (and one review saying it's a con so clearly at least one was delivered).

Just one downside and it seems to be a common feature of online shopping these days: no refund, just a "store credit." Or at least that's when the email informing me of the cancellation appeared to say.

I'd rather have the money back in my Touch 'n Go Group account, from a company part-owned by the same Group as AliExpress.

I didn't cancel it, so keeping my money, no matter how little, doesn't seem right.

That's not whats happening. Sometime over the next month, it says once I've dug down through the ordering information in my account, the money wil be refunded to my TnG wallet. What will stay in my AliExpress account is USD2 in compensation if I bother to claim it.

Hm....to claim it or not to claim. Have I already had enough value out of it because I've got a story?

Nigel Morris-Cotterill is at www.countermoneylaundering.com and on LinkedIn.

It raises a question: I was pretty sure that what I ordered is not what would arrive.

Does that mean there was a fraud?

Should shopping platforms be responsible for the honesty of advertisers?

I think that given that online fraud is such a massive problem worldwide that they should be.

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